Contact Us

E-mail us: sales@seaportmodelworks.com

Mail us: P.O. Box 1883 Hampton, NH 03843

Or: Fill out the form below to send a question

Satisfaction Guaranteed or your money back. We offer a 7-day, (from receipt of product) no hassle return policy. Notify us either by phone or Email within 7 days of receipt of product. Sales@seaportmodelworks.com 603-498-3849.

Very simple, if you are not happy with a
product you’ve ordered from us, return it for a refund, less shipping cost, handling fees, insurance cost, payment service provider fees, and any other applicable imposed fees that we incurred processing the order. We will issue the refund within 30 days of our receipt of the original order contents. All items may be returned for any reason EXCEPT specially ordered items such as built up kits.

All items must be mint condition, complete and in their original container.
Include either a copy of your original mailing invoice or provide the invoice number, buyers name, and complete mailing address.

Refunds are issued through payment service provider used in the original purchase. Mail returns to: 

Sea Port Model Works
PO Box 1883
Hampton, NH 03843  USA

INTERNATIONAL RETURNS

       RETURNS FOR PRODUCT SATISFACTION GUARANTEE

Satisfaction Guaranteed or your money back. We offer a 7 day, (from receipt of product) no hassle return policy. Notify us either by phone or Email within 7 days of receipt of product. Sales@seaportmodelworks.com 603-498-3849.

Very simple, if you are not happy with a
product you’ve ordered from us, return it for a refund, less shipping cost, handling/processing cost, insurance cost, “payment service provider” fees (ex. PayPal), and any other applicable imposed fees that we incurred processing the order. We will issue the refund within 30 days of our receipt of the original order contents. All items may be returned for any reason EXCEPT specially ordered items such as built up kits.

All items must be mint condition, complete and in their original container.
Include either a copy of your original mailing invoice or provide the invoice number, buyers name, and complete mailing address.

Refunds are issued through payment service provider used in the original purchase. Mail returns to: 

Sea Port Model Works
PO Box 1883
Hampton, NH 03843  USA

RETURNS BECAUSE ADDRESS COUNTRY IS NOT ACCEPTING MAIL FROM THE US

Prior to submitting your order, be sure to confirm that your address is accepting mail from the USA. If we make a shipment to an International address, and it is returned to us because that address is not receiving USA mail, or for any other reason, and the product is in mint condition, complete, and in its original container, we will refund to the buyer, the cost of merchandise, less shipping cost, handling/processing cost, insurance cost, “payment service provider” fees (ex. PayPal ) and any other applicable imposed fees/cost that we incurred while processing the order.  Refunds will be issued through the same payment service provider that was used in the original order purchase. Refund will be issued within 30 days of receiving the returned product. Mail returns to:

Sea Port Model Works
PO Box 1883
Hampton, NH 03843  USA

If we receive payment for merchandise from a buyer in a country that is not accepting mail from the US, and we are aware of this, we will promptly return the payment to the buyer less any fees that the “Payment service Provider” (ex. Pay Pal) has removed from the payment we received.