INTERNATIONAL BUYER INFO
HOW TO ORDER
International buyers: When entering your order through our website, the order process system will automatically add a mailing fee of $7.95 per order (which will be applied toward your International shipping cost). We will invoice you through PayPal for the additional shipping cost, and if applicable, handling/processing cost, insurance cost, “payment service provider” fees (ex. PayPal) and any other applicable fees/cost that we incur while processing the order. If you would like an estimate of previously noted cost (shipping cost) for your order, please request prior to submitting your order. Email us at: firstname.lastname@example.org with the items you are ordering plus the shipping address including postal code.
METHOD OF MAILING/INTERNATIONAL
We use only USPS services to initiate an international mailing.
International orders where merchandise value is $200.00 or under, we will mail USPS First Class International, unless the buyer requests an upgrade and is prepared to pay the additional cost.
International orders where merchandise value is $200.01 and greater, we will ship Priority USPS or better (better only if customer requires it).
CUSTOM FEES AND TAXES
International buyers: please check with your country’s customs office to determine what customs fees/taxes may be charged for your purchase. These costs are not included in the merchandise price.
MINUMUM ORDER VALUE
International orders valued under $25.00 will be charged a processing fee up to $10.00 in addition to other previously noted fees/costs. The charge of the processing fee and Merchandise value together will not exceed $25.00.
On International orders that have a merchandise value of $200.01 or more, additional insurance will be required.
We will invoice the buyer through PayPal for the insurance cost in the same invoice we send that covers additional shipping cost, and if applicable, handling/processing cost, “payment service provider” fees (ex. PayPal) and any other applicable fees/cost that we incur while processing the order.
The following are the insurance premium rates as of March 30 2023 and are subject to change:
Merchandise valued up to $200.00 and mailed USPS Priority is automatically covered.
Merchandise valued @ $200.01 to $300.00 premium=$12.75
@ $300.01 to $400.00 premium=$16.15
@ $400.01 to $500.00 premium=$19.55
@ $500.01 to $600.00 premium=$22.95
Etc. add $3.40 for ea. additional $100.00
In merchandise value.
RETURNS FOR PRODUCT SATISFACTION GUARANTEE
Satisfaction Guaranteed or your money back. We offer a 7-day (from receipt of product), no hassle return policy. Notify us either by phone or Email within 7 days of receipt of product. Sales@seaportmodelworks.com 603-498-3849.
Very simple, if you are not happy with a product you’ve ordered from us, return it for a refund, less shipping cost, handling/ processing cost, insurance cost, “payment service provider” fees (ex. PayPal), and any other applicable imposed fees that we incurred processing the order. We will issue the refund within 30 days of our receipt of the original order contents. All items may be returned for any reason EXCEPT specially ordered items such as built-up kits.
All items must be mint condition, complete and in their original container. Include either a copy of your original mailing invoice or provide the invoice number, buyers name, and complete mailing address.
Refunds are issued through the payment service provider used in the original purchase. Mail returns to:
Sea Port Model Works
PO Box 1883
Hampton, NH 03843 USA
RETURNS BECAUSE ADDRESS COUNTRY IS NOT ACCEPTING MAIL FROM THE US
Prior to submitting your order, be sure to confirm that your address is accepting mail from the USA. If we make a shipment to an International address, and it is returned to us because that address is not receiving USA mail, or for any other reason, and the product is in mint condition, complete, and in its original container, we will refund to the buyer, the cost of merchandise, less shipping cost, handling/processing cost, insurance cost, “payment service provider” fees (ex. PayPal ) and any other applicable imposed fees/cost that we incurred while processing the order. Refunds will be issued through the same payment service provider that was used in the original order purchase. A refund will be issued within 30 days of receiving the returned product. Mail returns to:
Sea Port Model Works
PO Box 1883
Hampton, NH 03843 USA
If we receive payment for merchandise from a buyer in a country that is not accepting mail from the US, and we are aware of this, we will promptly return the payment to the buyer less any fees that the “Payment service Provider” (ex. Pay Pal) has removed from the payment we received.
CONTINENTAL US BUYER INFO
CONTINENTAL U.S. SHIPPING
“$7.95” FOR ALL ORDERS
1. Orders should be processed through our website, where you will have the option to pay through PayPal, credit card or check. If you have processed & entered your order into our website, and you are not comfortable with entering credit card info, you can call us at (603-498-3849) Please have your card ready when you call, we will need the following info: Type of card, the full name on the card, the card number, the exp. date, the 3 or 4 digit security number, and mailing address for card’s billing (if different than the order’s shipping address). DO NOT email us with credit card info unless the credit card number is split between two emails.
Email address: Sales@seaportmodelworks.com. Mailing Address: PO Box 1883 Hampton N.H. 03843.
2. Orders will be shipped only to a confirmed address.
3. Shipping cost for all Continental U.S. buyers, for all orders, is $7.95. Additional postage may be required for special orders. Most Continental U.S. orders are shipped within 2-3 business days via U.S. Post Office. If an item is out of stock, you will be notified as to the approximate shipping date.